Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance: customer orientation as a moderator

✍ Scribed by Taegoo Terry Kim, Soyon Paek, Chang Hwan Choi, Gyehee Lee

• Book ID: 118816106
• Publisher: Springer-Verlag
• Year: 2012
• Tongue: English
• Weight: 366 KB
• Volume: 6
• Category: Article
• ISSN: 1862-8516
• DOI: 10.1007/s11628-012-0164-8