Talk, Work and Institutional Order: Discourse in Medical, Mediation and Management Settings

✍ Scribed by Srikant Sarangi (editor), Celia Roberts (editor)

• Publisher: Mouton De Gruyter
• Year: 1999
• Tongue: English
• Leaves: 549
• Series: Language, Power and Social Process
• Category: Library

✦ Synopsis

This book takes an interdisciplinary approach to talk and its role in creating workplace practice and relationships. Analytic tools drawn from ethnography, conversation analysis, interactional sociolinguistics and discourse analysis illuminate a range of workplace discourses from medical, mediation and management settings (e.g., hospital rounds, divorce mediation, enterprise bargaining). The book consists of fourteen specially commissioned contributions to address the thematic focus of how professional knowledge and identities are constituted in discourse vis-à-vis a given institutional order. These discourse practices shed light on what it is to be a member of a profession and how the lives of both clients and professions are affected by institutional processes. Additionally to both, clients and professions are affected by institutional processes. In addition to the theoretical insights into workplace discourse and an extended editorial introduction, the final section of the book debates methodological issues and the need to combine disciplinary rigour with diversity. This book will be a key text for graduate students as well as for lecturers and researchers across a range of disciplines: sociolinguistics, sociology, culture and communication studies, applied linguistics.

✦ Table of Contents

Dedication
Acknowledgements
Contents
Introduction
The dynamics of interactional and institutional orders in work-related settings • Srikant Sarangi and Celia Roberts
Section 1: Medical practices and health care delivery
Introduction: Discursive hybridity in medical work • Srikant Sarangi and Celia Roberts
Medical discourse, evidentiality and the construction of professional responsibility • Paul Atkinson
Appropriation of voice and presentation of self as a fellow physician: Aspects ofa discourse apprenticeship in medicine • Frederick Erickson
Local identities and institutional practices: Constructing the record of professional collaboration • Jenny Cook-Gumperz and Lawrence Messerman
The interaction of cognitive and cultural models in health care delivery • Aaron V. Cicourel
Section 2: Mediation, management and social care
Introduction: Negotiating and legitimating roles and identities • Celia Roberts and Srikant Sarangi
Reconfirming normality: The constitution of reassurance in talks between midwives and expectant mothers • Margareta Bredmar and Per Linell
Professional neutralism in family mediation • David Greatbatch and Robert Dingwall
The legitimation of the client and the profession: Identities and roles in social work discourse • Christopher Hall, Srikant Sarangi and Stefaan Slembrouck
Industrial instability and the discourse of enterprise bargaining • Christopher N. Candlin, Yon Maley and Heather Sutch
Constructing professional identity: “Doing power” in policy units • Janet Holmes, Maria Stubbe and Bernadette Vine
Section 3: Methodological debates
Introduction: Revisiting different analytic frameworks • Celia Roberts and Srikant Sarangi
Warriors or collaborators: Reworking methodological controversies in the study of institutional interaction • David Silverman
“Text” and “con-text”: Talk bias in studies of health care work • TonyHak
On interactional sociolinguistic method • John J. Gumperz
Hybridity in gatekeeping discourse: Issues of practical relevance for the researcher • Celia Roberts and Srikant Sarangi
Subject index