๐”– Bobbio Scriptorium
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Taking control of word of mouth marketing: the case of an entrepreneurial hotelier

โœ Scribed by Stokes, David; Lomax, Wendy


Book ID
120555101
Publisher
Emerald Group Publishing Limited
Year
2002
Tongue
English
Weight
164 KB
Volume
9
Category
Article
ISSN
1462-6004

No coin nor oath required. For personal study only.


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In word-of-mouth marketing, marketers often provide financial rewards for referrals. These rewards introduce a financial motive into an interaction among friends or acquaintances, which may harm the perceived sincerity of the referring customer. We show that this negative effect can be mitigated by