Content: Cover
HalfTitle
Series
Title
Copyright
Dedication
Contents
Acknowledgements
1 Tacit Knowledge and Technology
Introduction
The tacit turn away from language
The ineff ability principle: What does it mean 'to know more than we can tell'?
Part 1: Introducing Polanyi's TTK
Tacit knowledge as a psychometric
Tacit knowledge in linguistics
Tacit knowledge and knowledge management
Conclusion
2 Under-Representation: A Functional Model of Tacit Knowledge
Introduction: Tacit knowing as a process of making meaning
Systemic Functional Linguistics
A functional approach. Under-representation in spoken discourseA note on the pathologizing of discourse
Introducing the grammar-targeted interview method
The linguistic features of under-representation
Summary of the grammar-targeted protocol
3 Misaligned Agency: Tacit Knowledge in Knowledge Management
Introduction
Tacit knowledge and technology in a property services company
Detecting patterns of under-representation in texts
What can we learn from these patterns of under-representation?
4 Whose Requirements? Tacit Knowledge in Requirements Analysis
Introduction. Preamble: What is a 'requirement' in the technical discourse of IT professionals?The host organization
Annotation and statistical analysis of under-representation in the corpus
The below-view stratum of requirements analysis
Unpacking nominalization in the interviews
Unpacking modality in the interviews
Unpacking generalization in the interviews
Unpacking agency in the interviews
The difference in the language used by the two interviewers
Conclusion
5 Working Well: Tacit Knowledge in Performance Reviews
Introduction
Host organization
Interviewers and interview protocols. Transcription, sampling and linguistic analysis of corpusWhat is a 'performance review' in the technical discourse of IT professionals?
Grammar extending content: What does 'good' mean?
An example of misalignment of content and grammar: Unpacking 'role'
What are the implication of misalignment between content and grammar?
6 Conclusion
Introduction
What type of tacit knowledge was unpacked via grammar-targeted questions?
The IT implications of the tacit knowledge uncovered
Appendix A: The Grammar-Targeted Interview Protocol
Appendix B: Interview Topics, Field Study 2. Appendix C: Statistical Analysis of Interview CorporaAppendix D: Transitivity of Clauses Containing 'Requirements'
Appendix E: Extracts in which 'Requirements' are Construed as Aspects of the System
Appendix F: Response to a Question about Knowledge Transfer, Project Manager, Content-Targeted Interview 2
Appendix G: Participants and Processes in Clauses about 'Tracing'
Appendix H: Interview Topics, Field Study 3
Appendix I: Transitivity of Clauses Containing 'Role'
Bibliography
Index.