Switching intention model development: Role of service performances, customer satisfaction, and switching barriers in the hotel industry

✍ Scribed by Heesup Han; Wansoo Kim; Sunghyup Sean Hyun

• Book ID: 116556395
• Publisher: Elsevier Science
• Year: 2011
• Tongue: English
• Weight: 338 KB
• Volume: 30
• Category: Article
• ISSN: 0278-4319
• DOI: 10.1016/j.ijhm.2010.11.006