Successful Interviewing and Recruitment

✍ Scribed by Rob Yeung

• Publisher: Kogan Page
• Year: 2008
• Tongue: English
• Leaves: 184
• Series: Creating Success
• Edition: illustrated edition
• Category: Library

✦ Synopsis

Plenty of managers know how to interview, but few can interview well. Successful Interviewing and Recruitment teaches managers how to structure the interview, spot exceptional candidates, and hire only those who will add value to the business. With advice on which questions to ask and which not to ask, readers will learn how to challenge candidates while treating them fairly, so that the best candidates will want the job.

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Based on proven techniques, this book explains how to put a candidate at ease, construct competency-based questions, identify dishonest candidates, and design practical tests to measure candidates' abilities. Packed with practical information, this is a guide for anyone from the owner of a small company to managing director of an international business.

✦ Table of Contents

Contents......Page 3
1 Why learn to interview properly?......Page 7
Interviewing is a skill......Page 8
Reasons to get it right......Page 10
Two-way communication......Page 12
Introducing the competency-based interview......Page 14
Pulling together a job description......Page 17
Creating a person specification......Page 20
Creating job documents for your organisation......Page 23
Asking open and closed questions......Page 26
Asking reflective questions......Page 28
Asking challenging questions......Page 29
Learning to ask questions about competencies and behaviour......Page 30
Delving into motivations and aspirations......Page 43
Interpreting body language......Page 44
Being persistent......Page 45
4 Avoiding poor questions......Page 47
Unacceptable and discriminatory questions......Page 48
Stress and ‘killer’ questions......Page 56
Pop psychology questions......Page 57
Hypothetical questions......Page 58
Leading questions......Page 59
Self-assessment questions......Page 60
General questions......Page 61
Overly broad questions......Page 62
Questions about fit......Page 63
Body language and voice......Page 65
Interjecting......Page 67
Taking notes......Page 68
Recruiting possible candidates......Page 71
Designing the interview process......Page 74
Interviewing with colleagues......Page 79
Scheduling......Page 81
Setting up the room......Page 82
Telephone interviewing......Page 83
The CV and covering letter......Page 85
Your frame of mind......Page 86
Putting candidates at ease......Page 87
Introducing the interview......Page 89
Checking facts......Page 93
8 Competencies and example interview questions......Page 94
Instructions for using the competencies......Page 95
Thinking analytically......Page 96
Planning and organising......Page 98
Demonstrating drive and determination......Page 99
Serving customers......Page 101
Working in a team......Page 102
Learning and developing oneself......Page 103
Influencing others......Page 105
Thinking and behaving commercially......Page 106
Communicating with others......Page 108
Building relationships......Page 109
Managing change......Page 111
Selling......Page 112
Leading and inspiring others......Page 114
Further competencies......Page 115
Technical knowledge......Page 119
Questions about money......Page 121
Persisting on the money issue......Page 123
Notice periods and non-compete clauses......Page 125
Answering candidates’ questions......Page 126
Selling the job......Page 129
Explaining next steps......Page 130
Making spontaneous offers......Page 131
11 Rating candidates and making a decision......Page 132
Marking guidelines......Page 133
Sample marking frame......Page 134
Deciding which candidate to hire......Page 141
Holding a wash-up discussion......Page 149
Deciding not to make any offers......Page 157
Communicating your decision to candidates......Page 158
Checking references......Page 161
A note on induction and development......Page 163
Evaluating the overall process......Page 165
Improving your own interviewing skills......Page 168
Pre-interview checklist......Page 170
Interviewer guide......Page 171
Practice makes better......Page 178
Other methods of assessment......Page 179
The 10 commandments......Page 181
Support for your organisation......Page 182