Specification of Service Level Agreements: Problems, Principles and Practices
โ Scribed by Jos J.M. Trienekens; Jacques J. Bouman; Mark van der Zwan
- Book ID
- 111612211
- Publisher
- Springer US
- Year
- 2004
- Tongue
- English
- Weight
- 145 KB
- Volume
- 12
- Category
- Article
- ISSN
- 0963-9314
No coin nor oath required. For personal study only.
๐ SIMILAR VOLUMES
Fred Engel is the Vice President of Engineering at Concord Communications, the leading developer of Web-based network reporting and analysis solutions that provide customers with the information they need to measure the effectiveness of their IT investment. Concord Communications is headquartered in
Service level agreements (SLAs) facilitate the business partnership between the customer and the service provider and have long been an integral part of the information technology (IT) service business. With the recent advancement of network operations and maintenance (O&M) services, SLAs are being