✦ LIBER ✦

The role of service level agreements in the internet service provider industry

✍ Scribed by Fred Engel

Publisher: John Wiley and Sons
Year: 1999
Tongue: English
Weight: 117 KB
Volume: 9
Category: Article
ISSN: 1055-7148
DOI: 10.1002/(sici)1099-1190(199909/10)9:5<299::aid-nem335>3.0.co;2-e

No coin nor oath required. For personal study only.

✦ Synopsis

Fred Engel is the Vice President of Engineering at Concord Communications, the leading developer of Web-based network reporting and analysis solutions that provide customers with the information they need to measure the effectiveness of their IT investment. Concord Communications is headquartered in Marlboro, Massachusetts and found on the World Wide Web at http://www.concord.com.

📜 SIMILAR VOLUMES

The role of the service centre in improv

The role of the service centre in improvement processes

✍ Valia T. Petkova; Peter C. Sander; Aarnout C. Brombacher 📂 Article 📅 1999 🏛 John Wiley and Sons 🌐 English ⚖ 158 KB 👁 2 views

The role and impact of personal faith an

The role and impact of personal faith and religion among genetic service providers

✍ Gail Geller; Ellyn Micco; Rachel J. Silver; Ken Kolodner; Barbara A. Bernhardt 📂 Article 📅 2009 🏛 John Wiley and Sons 🌐 English ⚖ 124 KB

The role of preconsumption affect in pos

The role of preconsumption affect in postpurchase evaluation of services

✍ Anna Mattila; Jochen Wirtz 📂 Article 📅 2000 🏛 John Wiley and Sons 🌐 English ⚖ 114 KB 👁 2 views

The primary objective of this article is to examine the impact of preconsumption affect on consumers' postpurchase evaluations. More specifically, we wanted to investigate how the two basic dimensions of affect -pleasure and arousal -contribute to customer evaluations of different types of services.

1997-98 Report on the levels of service

1997-98 Report on the levels of service for the water industry in England and Wales

✍ Debbie Legge 📂 Article 📅 1999 🏛 John Wiley and Sons ⚖ 53 KB

Student perceptions of the cooperative e

Student perceptions of the cooperative education work environment in service industries

✍ Robert Z. Waryszak 📂 Article 📅 1997 🏛 John Wiley and Sons ⚖ 286 KB 👁 1 views

and being eligible for cooperative education placements in 1993-1994, completed the Work Environment Scale (WES) [Moos, R. H. (1987) The Social Climate Scales: A User's Guide]. In all, 209 students responded to a mail questionnaire before, during and after their cooperative education placements. Ove

Court populations in need of services: d

Court populations in need of services: defining the court's role

✍ Pamela Casey 📂 Article 📅 1998 🏛 John Wiley and Sons 🌐 English ⚖ 172 KB 👁 1 views

Court populations frequently include individuals in need of educational, employment, health, housing, mental health, social, and other types of services that are not commonly provided by the judicial system. Courts vary in the ways they address the service needs of these individuals based on a varie