𝔖 Bobbio Scriptorium
✦   LIBER   ✦

Sources of Customer Satisfaction and Dissatisfaction with Information Technology Help Desks

✍ Scribed by Robert Heckman; Audrey Guskey

Book ID
110281249
Publisher
Springer
Year
1998
Weight
529 KB
Volume
3
Category
Article
ISSN
1382-3019

No coin nor oath required. For personal study only.

πŸ“œ SIMILAR VOLUMES

Understanding how technology paradoxes a
Understanding how technology paradoxes affect customer satisfaction with self-service technology: The role of performance ambiguity and trust in technology
✍ Devon S. Johnson; Fleura Bardhi; Dan T. Dunn πŸ“‚ Article πŸ“… 2008 πŸ› John Wiley and Sons 🌐 English βš– 206 KB

## Abstract This study examines the role of consumer technology paradoxes within the context of self‐service technology and the routes by which these paradoxes influence customer satisfaction evaluation. Analysis of survey data from online banking customers indicates that three paradoxes operate in