What Makes Customers Discontent with Service Providers? An Empirical Analysis of Complaint Handling in Information and Communication Technology Services

✍ Scribed by Hubert C. Y. Chan; E. W. T. Ngai

• Book ID: 106381697
• Publisher: Springer
• Year: 2010
• Tongue: English
• Weight: 605 KB
• Volume: 91
• Category: Article
• ISSN: 0167-4544
• DOI: 10.1007/s10551-010-0569-z