๐”– Bobbio Scriptorium
โœฆ   LIBER   โœฆ

Social Networks and Employee Performance in a Call Center

โœ Scribed by Opuni-Akuamoa, M.


Book ID
120439930
Publisher
University of Chicago Press
Year
2005
Tongue
English
Weight
236 KB
Volume
110
Category
Article
ISSN
0002-9602

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๐Ÿ“œ SIMILAR VOLUMES


Role stress in call centers: Its effects
โœ Ko de Ruyter; Martin Wetzels; Richard Feinberg ๐Ÿ“‚ Article ๐Ÿ“… 2001 ๐Ÿ› John Wiley and Sons ๐ŸŒ English โš– 207 KB

Call centers have become an important customer access channel as well as an important source of customer-related information. Frequently, call center employees experience role stress as a result of the conflicting demands of the company, supervisors, and customers. In this article, antecedents and c