๐”– Bobbio Scriptorium
โœฆ   LIBER   โœฆ

Call center employee personality factors and service performance

โœ Scribed by Mukherjee, Avinandan; Sawyerr, Olukemi O.; Srinivas, Shanthi; Wang, Sijun


Book ID
125473556
Publisher
Emerald Group Publishing Limited
Year
2009
Tongue
English
Weight
269 KB
Volume
23
Category
Article
ISSN
0887-6045

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Call centers have become an important customer access channel as well as an important source of customer-related information. Frequently, call center employees experience role stress as a result of the conflicting demands of the company, supervisors, and customers. In this article, antecedents and c