โ Scribed by Bob Russell
No coin nor oath required. For personal study only.
Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.
๐ SIMILAR VOLUMES
<p><em>Smiling Down the Line </em>theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.</p>
This book aims to explore the social and cultural issues within the economic changes that have given rise to service work. Written by specialists in their respective fields, this book draws together authors from interdisciplinary areas that are carrying out significant research into gender and servi
<p>Walking around the commercial streets of New York, San Francisco, Milan, London, or Paris and looking at the succession of multinational chain stores' windows, you can easily forget what country you are in. However, if you hear the small talk among the employees, you hear very different stories.
* Looks at the economic trends impacting Asian women and subcontracted labor, illuminating the lives of the millions of women struggling in low-wage jobs * Presents case studies from Pakistan, the Philippines, Sri Lanka, and India * Provides examples of strategic responses from NGOs, unions, and act