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Small Country Hotels and Hotel Award Schemes as a Measurement of Service Quality

✍ Scribed by Callan, Roger J.

Book ID
126648553
Publisher
Frank Cass & Co. Ltd
Year
1989
Tongue
English
Weight
960 KB
Volume
9
Category
Article
ISSN
0264-2069

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✍ Nick Jones; Darren Lee-Ross; Hadyn Ingram πŸ“‚ Article πŸ“… 1997 πŸ› John Wiley and Sons βš– 251 KB

Two hundred and ninety-nine customers staying at eight small hotels/guesthouses in the UK were asked to provide written free responses indicating the best and worst aspects of the service they had experienced. These data were explored using the 18-point framework of Johnston (1995). Service quality