Hotel award schemes as a measurement of service quality—an assessment by travel industry journalists as surrogate consumers

✍ Scribed by Callan, Roger J.

• Book ID: 123242819
• Publisher: Elsevier Science
• Year: 1990
• Tongue: English
• Weight: 894 KB
• Volume: 9
• Category: Article
• ISSN: 0278-4319
• DOI: 10.1016/0278-4319(90)90033-T