𝔖 Bobbio Scriptorium
✦   LIBER   ✦

Service quality in practice: customer service in Scotland's tourist information centres

✍ Scribed by Lennon, J.John; Mercer, Anthony T

Book ID
121779935
Publisher
Elsevier Science
Year
1994
Tongue
English
Weight
925 KB
Volume
13
Category
Article
ISSN
0278-4319

No coin nor oath required. For personal study only.

πŸ“œ SIMILAR VOLUMES

Tourist behavioural intentions in relati
Tourist behavioural intentions in relation to service quality and customer satisfaction in Kinmen National Park, Taiwan
✍ Chien Min Chen; Hong Tau Lee; Sheu Hua Chen; Tsun Hung Huang πŸ“‚ Article πŸ“… 2010 πŸ› John Wiley and Sons 🌐 English βš– 324 KB

## ABSTRACT This study assesses tourist satisfaction and its links with service quality using a hierarchical model that combines four primary determinants and eight corresponding sub‐dimensions. A sample of 616 tourists departing from Kinmen Airport was surveyed with a structured questionnaire afte