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Promoting service quality in tourist hotels: the role of HRM practices and service behavior

✍ Scribed by Sheng-Hshiung Tsaur; Yi-Chun Lin

Publisher: Elsevier Science
Year: 2004
Tongue: English
Weight: 176 KB
Volume: 25
Category: Article
ISSN: 0261-5177
DOI: 10.1016/s0261-5177(03)00117-1

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