Emotional exhaustion and job performance
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Onne Janssen; Catherine K. Lam; Xu Huang
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Article
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2009
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John Wiley and Sons
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English
โ 172 KB
## Abstract In a field study among 241 shop assistants and their 59 supervisors in fashion chain stores in Mainland China and Hong Kong, we found a negative relationship between emotional exhaustion and four indicators of job performance (overall performance, emotional display, OCBโO, and OCBโI) wh