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Relationship-Based Competitive Advantage: The Role of Relationship Marketing in Marketing Strategy

โœ Scribed by Robert M Morgan; Shelby Hunt


Book ID
117320274
Publisher
Elsevier Science
Year
1999
Tongue
English
Weight
101 KB
Volume
46
Category
Article
ISSN
0148-2963

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โœ Mary Ellen Gordon; Kim McKeage; Mark Alexander Fox ๐Ÿ“‚ Article ๐Ÿ“… 1998 ๐Ÿ› John Wiley and Sons ๐ŸŒ English โš– 120 KB ๐Ÿ‘ 2 views

The term relationship marketing has been used to describe a wide range of marketing tactics. In this article, three dimensions that may be used to categorize these tactics are identified: personalization, individualization, and continuity. Research is presented demonstrating that the effectiveness o