✦ LIBER ✦

Recovery strategy for group service failures

✍ Scribed by Zhou, Yuanyuan; Huang, Minxue; Tsang, Alex S.L.; Zhou, Nan

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

Tracking service failures and employee r

✍ Hoffman, K. Douglas; Kelley, Scott W.; Rotalsky, Holly M. 📂 Article 📅 1995 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 41 KB

A Mathematical Model of Service Failure

✍ Zhen Zhu; K. Sivakumar; A. Parasuraman 📂 Article 📅 2004 🏛 Decision Sciences Institute, Georgia State Univers 🌐 English ⚖ 261 KB

Online auction service failures in Taiwa

✍ Ying-Feng Kuo; Shih-Ting Yen; Ling-Hsiu Chen 📂 Article 📅 2011 🏛 Elsevier Science 🌐 English ⚖ 292 KB

Application of Fairness Theory to Servic

✍ Mccoll-Kennedy, Janet R.; Sparks, Beverley A. 📂 Article 📅 2003 🏛 SAGE Publications 🌐 English ⚖ 167 KB

Powerlessness following service failure

✍ Wong, Jimmy; Newton, Joshua D.; Newton, Fiona J. 📂 Article 📅 2014 🏛 Springer US 🌐 English ⚖ 558 KB

Treatment Strategies for Myocardial Reco

✍ Lenneman, Andrew J.; Birks, Emma J. 📂 Article 📅 2014 🏛 Springer 🌐 English ⚖ 151 KB