Quality from Customer Needs to Customer Satisfactionby Bo Bergman; Bengt Klefsjö

✍ Scribed by Review by: John D. Barrett

• Book ID: 124524647
• Publisher: American Statistical Association
• Year: 2004
• Tongue: English
• Weight: 325 KB
• Volume: 46
• Category: Article
• ISSN: 0040-1706
• DOI: 10.2307/25470781