Qualitative and Quantitative Measures: One Driver of a Quality Culture
โ Scribed by Jonathan D. Fife
- Publisher
- John Wiley and Sons
- Year
- 2001
- Weight
- 72 KB
- Volume
- 2001
- Category
- Article
- ISSN
- 0271-0579
- DOI
- 10.1002/ir.31
No coin nor oath required. For personal study only.
โฆ Synopsis
Abstract
One of the three drivers in the development and maintenance of a quality institution is the ability not only to measure institutional input and output but also to interpret these measures in light of understanding stakeholder expectations and needs.
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