Public Value in Public Service Transformation

✍ Scribed by Oecd

• Publisher: OECD Publishing
• Year: 2020
• Tongue: English
• Leaves: 158
• Category: Library

✦ Synopsis

Building on the previous report, this report examines how governments can move from a tactical to a holistic approach to system change. Drawing on diverse case studies from across the world at both national and local levels, the report illustrates how a strategic approach to system change implies three key elements: envisioning and acting on the future, putting public value at the core of the change process, and systematically engaging citizens in decision-making.

✦ Table of Contents

Foreword
Acknowledgements
Executive Summary
1. Envisioning the future
Re-imagining the purpose of public sector systems
What is the future and can it be codified?
The limits of a ‘smart’ future
References
Note
2. Creating value-led futures
Defining problems
From problems to public value
Public value management
How is public value created?
Who determines which value prevails? Navigating value conflicts
References
Note
3. Making systems change democratic
Engaging citizens in futures
Expertise versus dialogic participatory processes
Deliberative Process
From engaging citizens in co-creation to citizen self-organisation
Toward shared facts and values
Embracing Process Uncertainty in Collectively Framing Policy Problems
Participatory everything?
Using public value to guide systems change in a collaborative setting
References
Notes 
4. Case Studies on Value Dilemmas in Systems Change
Solving Complex Problems through Deliberative Democracy: Citizen Assemblies and Citizen Reference Panels in Canada
Summary
Context
Getting the mechanics right: the civic lottery
Scope and scale of problems
Learning to deliberate
Guided deliberation
Managing conflict and value trade-offs
The value of objectivity
Time as a critical resource
Role of reference panels in public engagement:
Impact and beyond
User-Driven City Transformation: The Mayor's Office of New Urban Mechanics, Boston
Summary
Context
Development of the approach
City as a “just-in-time agency”
Collaboration
Influence of position within hierarchy
Impact: from tactical to strategic
Hope Care System: Citizen-led Response to Welfare Blind Spots in Namyangju
Summary
Context
The establishment of a volunteer-led system
Sustainable funding of the system
Impact and the vision of the future
Collaborative Innovation in Gothenburg Region: Working across Outdated Administrative Boundaries
Summary
Context
Development of the collaborative approach
Getting beyond the low hanging fruit
Crisis as a source of collaborative innovation
Collaboration beyond the region
Impact and main challenges for the future
Seoul 50+ Policy – Redefining the Meaning of Work in an Aging Society
Summary
Context
Setting up the 50+ policy
The distinctive nature of the 50+ policy
Impact and vision for the future
City of Things: IoT Living Lab in Antwerp
Summary
Context
Building the City of Things
City of Things as a service layer
The city as a ‘beta’ for experimentation
Emerging smart city governance model
Impact and challenges on the way
Circular Economy – Knowledge Action Programme on Water Governance in Amsterdam
Summary
Context
Towards a new model of governance
Initiating and implementing a process of systems change: the KAP
The concept
From the initial idea to action
Impacts and vision for the future
References
Notes
5. Conclusions