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Productivity in hotels: a stepwise data envelopment analysis of hotels' rooms division processes

✍ Scribed by Sigala, Marianna; Jones, Peter; Lockwood, Andrew; Airey, David

Book ID
121078358
Publisher
Frank Cass & Co. Ltd
Year
2005
Tongue
English
Weight
213 KB
Volume
25
Category
Article
ISSN
0264-2069

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Data envelopment analysis (DEA) was used to monitor and benchmark productivity in a chain of 15 hotels over a 12-month period. Quarter results were compared with each other and with standard accounting data for the same period. In this way it was possible to identify and study units which showed ano