The use of data envelopment analysis to
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Nick Johns; Barry Howcroft; Leigh Drake
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Article
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1997
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John Wiley and Sons
β 82 KB
π 3 views
Data envelopment analysis (DEA) was used to monitor and benchmark productivity in a chain of 15 hotels over a 12-month period. Quarter results were compared with each other and with standard accounting data for the same period. In this way it was possible to identify and study units which showed ano