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Productivity and Service Quality Changes in International Hotels in Taiwan

✍ Scribed by Fei-Ching Wang; Jui-Kou Shang; Wei-Ting Hung

Book ID
113453876
Publisher
Elsevier Science
Year
2006
Tongue
English
Weight
53 KB
Volume
33
Category
Article
ISSN
0160-7383

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Two hundred and ninety-nine customers staying at eight small hotels/guesthouses in the UK were asked to provide written free responses indicating the best and worst aspects of the service they had experienced. These data were explored using the 18-point framework of Johnston (1995). Service quality