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Product return and logistics knowledge: Influence on performance of the firm

✍ Scribed by Antonio Mihi Ramírez

Book ID
116938210
Publisher
Elsevier Science
Year
2012
Tongue
English
Weight
728 KB
Volume
48
Category
Article
ISSN
1366-5545

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THE EFFECTS OF LOGISTICS CAPABILITIES ON
THE EFFECTS OF LOGISTICS CAPABILITIES ON FIRM PERFORMANCE: CUSTOMER-FOCUSED VERSUS INFORMATION-FOCUSED CAPABILITIES
✍ Meng Zhao; Cornelia Dröge; Theodore P. Stank 📂 Article 📅 2001 🏛 Wiley (John Wiley & Sons) 🌐 English ⚖ 128 KB

The research presents a model that portrays customer‐focused and information‐focused capabilities as interrelated predictors of firm performance. Results show that customer‐focused capabilities are directly related to performance, but that information‐focused capabilities are not. Rather, the latter