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Predictive value of comments in the service engagement process

✍ Scribed by Carman, Stephen; Strong, Ray; Chandra, Anca; Oh, Sechan; Spangler, Scott; Anderson, Laura; Bernard, J. Jansen

Book ID: 118764414
Publisher: Wiley (John Wiley & Sons)
Year: 2012
Tongue: English
Weight: 235 KB
Volume: 49
Category: Article
ISSN: 0044-7870
DOI: 10.1002/meet.14504901215

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