Cover
Contents
About the authors
Introduction
Communication and coaching skills
Learning skills
Teaching and learning
Instructor qualities
01 How people learn
Structured training
The learning process
Transfer of learning
Skills training
Overcoming barriers
02 Communication
Instruction
Coaching
Verbal communication
Listening skills
Briefings and explanations
Body language
Feedback
03 Client-centred learning and coaching
Coaching or instructing
Principles of coaching
Benefits of coaching
Coaching skills
Effective questioning
Active listening โ a few reminders
Pupil feedback
Modifying behaviours in driving
Goals
Goals for Driver Education (GDE)
Coaching โ a summary
04 Structured learning
Goals and goal setting
Levels of instruction
Route planning
Fault assessment
Hazard perception
Pupil involvement
Visual aids
The use of questions
Intervention
05 Driver training
Lesson structure
Main car controls
Moving off and stopping
Use of mirrors
Use of signals
Turning and emerging at junctions
Crossroads
Meeting and dealing with other traffic
Manoeuvres
Reverse parking
Bay parking
Parking on the right and reversing two car lengths
Emergency stop
Pedestrian crossings
Roundabouts and dual carriageways
Making progress and road positioning
Anticipating the actions of other road users
Independent driving and use of sat nav
06 National standard for driver training
Introduction
Meeting all legal requirements
Designing learning programmes
Enabling safe and responsible driving
Managing risk
Evaluating and developing knowledge, understanding and skills
Developing and using role-play programmes
Notes and discussion points
07 Goal setting and risk management
Over- and under-instruction
Goal setting
Managing the risk
08 The ADI Standards Check
Lesson planning
Competence standards examples
Typical lessons
Interpreting the assessment criteria
09 Professional development
Benefits of CPD
Driver trainer competence framework
Business skills and customer care
Handling complaints
ADI national organisations
Driving standards
Driving instructor training
Driving instructor qualifications
Business opportunities
Appendix 1: Useful contacts
Appendix 2: Reference books
Index