Performance Measurement in Business Process, Workflow and Human Resource Management

✍ Scribed by Michael Glykas

• Publisher: John Wiley and Sons
• Year: 2011
• Tongue: English
• Weight: 917 KB
• Volume: 18
• Category: Article
• ISSN: 1092-4604
• DOI: 10.1002/kpm.387

✦ Synopsis

Organisational performance measurement systems still suffer from different shortcomings such as the following: performance measurement is still focused too strongly on financial performance indicators found on balance sheets and accounting information, business processes are not measured systematically, real-time performance data become available with a considerable time lag, access to performance data is complicated, and the performance measurement processes are poorly defined.

During execution, a system records a series of data useful for both scheduling of tasks and for overall performance evaluation of the process and other organisational elements. These real-time data allow the comparison between planed and actual performance. In this paper, we present a process monitoring tool that integrates process modelling and analysis tools with human resource management and management tools. The aim of the tool is to allow performance measurement at both the individualistic (employee) level and the holistic (process-organisational unit) level with changes in one level being transferred to the other in an integrated manner. Analysis is performed on effort-based activity-based costing at both aforementioned levels.