Performance Management: A business process benchmarking approach

✍ Scribed by BjØrn Andersen (auth.), Asbjørn Rolstadås (eds.)

• Publisher: Springer Netherlands
• Year: 1995
• Tongue: English
• Leaves: 393
• Edition: 1
• Category: Library

✦ Synopsis

This book serves as a textbook for an introductory course on performance management. It gives an overview over various aspects of managing performance of the modem enterprise by focusing on performance evaluation and measurement and performance improvement techniques. Most of the material is based on a thorough literature search and an extensive reference list has been included. The book has been sponsored by the Norwegian productivity research program TOPP and by the COMETT program of the European Community Commission. It has been applied as the text for a continuing education course both within TOPP and the COMETT project APECE. It will also serve as part of a course material for a master's degree in technology management. The book is aimed at an audience of business and technology oriented personnel at middle and higher management level in manufacturing industry. At the same time it is suitable as a textbook for business and engineering schools and colleges. is organized in five parts discussing productivity and The book performance, performance planning, performance review, performance improvement and performance influencing factors. The authors have worked closely together to obtain a well coordinated text without overlap. They have provided a draft. This draft has been circulated for comments amongst the authors and amongst external experts. Based on their input the manuscript has been revised. Eivald RfI}ren and Einar Printz Moe, chairman of the board and program manager for the TOPP research program respectively, have also provided valuable input to the book.

✦ Table of Contents

Front Matter....Pages i-ix
Front Matter....Pages 1-1
The Productivity Term....Pages 3-15
Productivity Studies....Pages 17-42
Competitiveness and Competitive Advantage....Pages 43-60
Background for Performance Management....Pages 61-87
Front Matter....Pages 89-89
The Traditional Planning Hierarchy....Pages 91-102
Performance Planning to Ensure Business Achievements....Pages 103-134
Front Matter....Pages 135-135
Modeling in Manufacturing Enterprises....Pages 137-167
Performance Measurement....Pages 169-190
Performance Evaluation....Pages 191-198
Front Matter....Pages 199-199
Performance Improvement Strategies....Pages 201-209
Benchmarking....Pages 211-242
Aspects and Approaches to Quality....Pages 243-264
Quality and Productivity Improvement Techniques....Pages 265-287
Front Matter....Pages 289-289
Management Concepts....Pages 291-306
Production Management....Pages 307-345
Project Management....Pages 347-363
Purchasing....Pages 365-384
Back Matter....Pages 395-399

✦ Subjects

Production/Logistics/Supply Chain Management; Mechanical Engineering