<p>This book serves as a textbook for an introductory course on performance management. It gives an overview over various aspects of managing performance of the modem enterprise by focusing on performance evaluation and measurement and performance improvement techniques. Most of the material is base
Business Process Benchmarking (The Asqc Total Quality Management)
✍ Scribed by Robert C. Camp
- Publisher
- Asq Pr
- Year
- 1995
- Tongue
- English
- Leaves
- 496
- Edition
- 1
- Category
- Library
No coin nor oath required. For personal study only.
✦ Synopsis
Robert C. Camp's best-selling book, Benchmarking, served as the premier resource on measuring corporate performance. Now, his newest title, Business Process Benchmarking, provides the most up-to-date information to show readers how to conduct successful benchmarking projects. Readers will discover how to: use Camp's renowned 10-step benchmarking process to achieve peak performance; analyze the performance gap and ensure that every employee contributes toward enhanced corporate performance; train employees to use benchmarking tools to maximize the company's results.
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Rev. ed. of: Introduction to total quality. 1997
Zielgruppe<br>Führungskräfte/Manager, Fachkräfte, Berater, Trainer