Evaluating the efficiency of a small hot
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Carlos Pestana Barros
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Article
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2005
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John Wiley and Sons
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English
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By applying data envelopment analysis (DEA) a two-stage procedure is followed to evaluate the determinants of efficiency of a Portuguese public-owned hotel chain, Enatur for the period 1999 to 2001. In the first stage the paper estimates the Malmquist index and breaks it down into technical efficien