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Evaluating the efficiency of a small hotel chain with a Malmquist productivity index

✍ Scribed by Carlos Pestana Barros

Publisher: John Wiley and Sons
Year: 2005
Tongue: English
Weight: 215 KB
Volume: 7
Category: Article
ISSN: 1099-2340
DOI: 10.1002/jtr.529

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✦ Synopsis

By applying data envelopment analysis (DEA) a two-stage procedure is followed to evaluate the determinants of efficiency of a Portuguese public-owned hotel chain, Enatur for the period 1999 to 2001. In the first stage the paper estimates the Malmquist index and breaks it down into technical efficiency and technological change. In the second stage, a Tobit econometric model, designed to relate efficiency scores, along with other managerial and contextual variables, is used to identify the efficiency drivers. The implications of this study for managerial purposes are then discussed.

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