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Performance analysis of an inbound call center with skills-based routing

✍ Scribed by Raik Stolletz; Stefan Helber

Book ID: 106002967
Publisher: Springer
Year: 2004
Tongue: German
Weight: 224 KB
Volume: 26
Category: Article
ISSN: 0171-6468
DOI: 10.1007/s00291-004-0161-y

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