✦ LIBER ✦
Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials
✍ Scribed by Stefan Helber; Kirsten Henken
- Book ID
- 106003152
- Publisher
- Springer
- Year
- 2008
- Tongue
- German
- Weight
- 511 KB
- Volume
- 32
- Category
- Article
- ISSN
- 0171-6468
No coin nor oath required. For personal study only.