✦ LIBER ✦

Paving the way for CRM success: The mediating role of knowledge management and organizational commitment

✍ Scribed by Garrido-Moreno, Aurora; Lockett, Nigel; García-Morales, Víctor

Book ID: 126957480
Publisher: Elsevier Science
Year: 2014
Tongue: English
Weight: 338 KB
Volume: 51
Category: Article
ISSN: 0378-7206
DOI: 10.1016/j.im.2014.06.006

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

Analyzing the impact of knowledge manage

Analyzing the impact of knowledge management on CRM success: The mediating effects of organizational factors

✍ Aurora Garrido-Moreno; Antonio Padilla-Meléndez 📂 Article 📅 2011 🏛 Elsevier Science 🌐 English ⚖ 495 KB

The influence of human resource manageme

The influence of human resource management on knowledge sharing and innovation in Spain: the mediating role of affective commitment

✍ Camelo-Ordaz, Carmen; García-Cruz, Joaquín; Sousa-Ginel, Elena; Valle-Cabrera, R 📂 Article 📅 2011 🏛 Taylor and Francis Group 🌐 English ⚖ 183 KB

Organizational commitment for knowledge

Organizational commitment for knowledge workers: The roles of perceived organizational learning culture, leader–member exchange quality, and turnover intention

✍ Baek-Kyoo (Brian) Joo 📂 Article 📅 2010 🏛 John Wiley and Sons 🌐 English ⚖ 114 KB

## Abstract This article investigates the impact of perceived organizational learning culture and leader–member exchange (LMX) quality on organizational commitment and eventually on employee turnover intention. Employees exhibited the highest organizational commitment when they perceived a higher l

The Impact of Organizational Culture and

The Impact of Organizational Culture and Reshaping Capabilities on Change Implementation Success: The Mediating Role of Readiness for Change

✍ Renae A. Jones; Nerina L. Jimmieson; Andrew Griffiths 📂 Article 📅 2005 🏛 John Wiley and Sons 🌐 English ⚖ 136 KB

The Impact of Cultural Values on Job Sat

The Impact of Cultural Values on Job Satisfaction and Organizational Commitment in Self-Managing Work Teams: The Mediating Role of Employee Resistance

✍ Bradley L. Kirkman and Debra L. Shapiro 📂 Article 📅 2001 🏛 Academy of Management 🌐 English ⚖ 415 KB

The impact of human resource management

The impact of human resource management practices on intention to leave of employees in the service industry in India: the mediating role of organizational commitment

✍ Guchait, Priyanko; Cho, Seonghee 📂 Article 📅 2010 🏛 Taylor and Francis Group 🌐 English ⚖ 168 KB