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Path analysis of perceived service quality, satisfaction and loyalty in Greek insurance

✍ Scribed by Tsoukatos, Evangelos; Rand, Graham K.

Book ID
121855713
Publisher
Emerald Group Publishing Limited
Year
2006
Tongue
English
Weight
127 KB
Volume
16
Category
Article
ISSN
0960-4529

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The purpose of this study was to investigate the impact of the in-flight service quality on airline customer satisfaction and loyalty. This study analyzed the data from passengers of two classes: prestige (business) and economy. The results suggest that there are different factors of in-flight servi