✦ LIBER ✦

Outsourcing relationships between firms and their training providers: The role of trust

✍ Scribed by Thomas W. Gainey; Brian S. Klaas

Publisher: John Wiley and Sons
Year: 2005
Tongue: English
Weight: 123 KB
Volume: 16
Category: Article
ISSN: 1044-8004
DOI: 10.1002/hrdq.1121

No coin nor oath required. For personal study only.

✦ Synopsis

Abstract

Firms increasingly use external vendors to provide training for their employees. And because trust has been found to be essential in successful interfirm relationships, this study identified a number of factors thought to be associated with both self‐interested trust and socially oriented trust between firms and their training suppliers. Using data obtained from 323 organizations, regression analysis suggests that idiosyncratic training, program uncertainty, vendor dependency, contractual specificity, and communication accuracy and frequency were significantly related to higher levels of trust in outsourcing relationships.

📜 SIMILAR VOLUMES

Invited reaction: Outsourcing relationsh

Invited reaction: Outsourcing relationships between firms and their training providers: The role of trust

✍ Michael P. Leimbach 📂 Article 📅 2005 🏛 John Wiley and Sons 🌐 English ⚖ 59 KB

## Abstract Outsourcing in the training and development industry has been steadily increasing and shows no indication of slowing (Surgue & Kim, 2004). Gainey and Klaas's study shines light on the role of interfirm trust in effective outsourcing relationships. This reaction addresses a methodologica

Understanding the connections between re

Understanding the connections between relationship conflict and performance: The intervening roles of trust and exchange

✍ Rebecca S. Lau; Anthony T. Cobb 📂 Article 📅 2009 🏛 John Wiley and Sons 🌐 English ⚖ 150 KB

## Abstract Research shows that relationship conflict has a negative impact on job performance. There is scant theoretical work, however, explaining the interpersonal dynamics that lead to this outcome. A conceptual model is developed that explores how relationship conflict impacts performance thro

Closeness, strength, and satisfaction: E

Closeness, strength, and satisfaction: Examining the nature of relationships between providers of financial services and their retail customers

✍ James G. Barnes 📂 Article 📅 1997 🏛 John Wiley and Sons 🌐 English ⚖ 203 KB 👁 1 views

The relationship between trusting belief

The relationship between trusting beliefs and Web site loyalty: The moderating role of consumer motives and flow

✍ Reetika Gupta; Sertan Kabadayi 📂 Article 📅 2010 🏛 John Wiley and Sons 🌐 English ⚖ 113 KB

## Abstract This research (1) examines how specific consumer motives (i.e., goal‐directed: searching for information, experiential: browsing for recreation) influence the trusting belief–loyalty relationship at a Web site in a distinct manner and (2) investigates how the online flow experience in e