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Organizational performance referents: An empirical examination of their content and influences

✍ Scribed by Jeremy C Short; Timothy B Palmer

Book ID
114264842
Publisher
Elsevier Science
Year
2003
Tongue
English
Weight
183 KB
Volume
90
Category
Article
ISSN
0749-5978

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## Abstract Current theories of large‐scale organizational change (LSOC) were examined to develop an integrated framework for investigating the effects of LSOC on organizational performance. This framework was tested using survey data, financial measures, and customer service ratings collected in t