✦ LIBER ✦

On balking from an empty queue

✍ Scribed by Moshe Haviv; Yoav Kerner

Book ID: 106508785
Publisher: Springer US
Year: 2007
Tongue: English
Weight: 334 KB
Volume: 55
Category: Article
ISSN: 0257-0130
DOI: 10.1007/s11134-007-9020-2

No coin nor oath required. For personal study only.

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## Abstract This article generalizes the models in Guo and Zipkin, who focus on exponential service times, to systems with phase‐type service times. Each arriving customer decides whether to stay or balk based on his expected waiting cost, conditional on the information provided. We show how to com