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No One Is Always Right, Including the Customer: Comments on "The Customer Is Not Always Right"

✍ Scribed by Monroe Friedman


Book ID
110229246
Publisher
Springer
Year
1998
Tongue
English
Weight
57 KB
Volume
17
Category
Article
ISSN
0167-4544

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## Abstract Research on work aggression or anger has typically focused on supervisors and co‐workers as the instigators of aggression; however, aggressive __customers__ are also likely and may have unique consequences for the employee. We explore this phenomenon with a sample of 198 call center emp