𝔖 Bobbio Scriptorium
✦   LIBER   ✦

Needs of consumers and providers

✍ Scribed by Corinne Walker


Book ID
112017457
Publisher
John Wiley and Sons
Year
1976
Weight
309 KB
Volume
1976
Category
Article
ISSN
0194-3081

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## Abstract When consumers encounter different services as part of the same service experience they may use information about one group of service providers to draw inferences about the quality they expect to receive from another group of service providers. This research identifies the conditions u