๐”– Bobbio Scriptorium
โœฆ   LIBER   โœฆ

Consumers as service providers: The promise and challenge

โœ Scribed by Lisa Dixon; Nancy Krauss; Anthony Lehman


Book ID
105489858
Publisher
Springer
Year
1994
Tongue
English
Weight
717 KB
Volume
30
Category
Article
ISSN
0010-3853

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## Abstract When consumers encounter different services as part of the same service experience they may use information about one group of service providers to draw inferences about the quality they expect to receive from another group of service providers. This research identifies the conditions u