Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent

✍ Scribed by James G Maxham III; Richard G Netemeyer

• Book ID: 114058066
• Publisher: Elsevier Science
• Year: 2002
• Tongue: English
• Weight: 147 KB
• Volume: 78
• Category: Article
• ISSN: 0022-4359
• DOI: 10.1016/s0022-4359(02)00100-8