MODELING CUSTOMER SATISFACTION IN TELECOMMUNICATIONS: ASSESSING THE EFFECTS OF MULTIPLE TRANSACTION POINTS ON THE PERCEIVED OVERALL PERFORMANCE OF THE PROVIDER

✍ Scribed by ANTREAS D. ATHANASSOPOULOS; ANASTASIOS ILIAKOPOULOS

• Book ID: 118091405
• Publisher: Production and Operations Management Society
• Year: 2009
• Tongue: English
• Weight: 187 KB
• Volume: 12
• Category: Article
• ISSN: 1059-1478
• DOI: 10.1111/j.1937-5956.2003.tb00502.x