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Method for supporting conflict resolution for efficient PSS development

โœ Scribed by Y. Shimomura; T. Hara


Publisher
International Academy for Production Engineering
Year
2010
Tongue
English
Weight
312 KB
Volume
59
Category
Article
ISSN
0007-8506

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โœฆ Synopsis


Recent studies in the field of service design (e.g., [1][2][3][4]) have focused on the effective integration of products and services (product/service-system: PSS). However, design is viewed as a form of problem solving, with the intent of satisfying customer demands. Namely, to date, an insufficient number of studies have been conducted on a method to support this design process. In service design, ad hoc design processes, employing trial and error methods, are still dominant, and the quality of a design solution largely depends on a designer's experience and intuition. The authors consider the conflicts present in a design solution to be a key to the creation of quality design. The quality and efficiency of design are largely dependent on how rapidly designers are able to discover and resolve such conflicts.

In this paper, a methodology for supporting design process is proposed. It will enable designers to identify existing conflicts in design solutions and develop the basic strategies required for resolving them computationally.


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