Medical Office Management: Developing and Managing Systems with High Quality Customer Service

✍ Scribed by Márcia R. F. Campiolo (auth.)

• Publisher: Springer International Publishing
• Year: 2016
• Tongue: English
• Leaves: 175
• Edition: 1
• Category: Library

✦ Synopsis

The present book aims to assist and guide medical doctors in any specialty to manage his/her own clinic or office, allowing a higher and better development of its team/staff and providing tools for a high quality service to patients and customers. It is devoted to be the background for any medical doctor’s success in personal career, serving as a foundation for professional growth. In last instance, Medical Office Management is intended to be a practical manual for easy day to day application in medical clinics.

✦ Table of Contents

Front Matter....Pages i-xvi
Introduction....Pages 1-1
The World Today: Understanding How the Client Arrived to the Current Profile....Pages 3-11
The Doctor’s Office Clients....Pages 13-33
Ensuring Customer Loyalty: The Challenge of a Long-Lasting and Stable Relationship....Pages 35-40
Selecting New Members for the Clinic’s Staff: The Search for New Talents....Pages 41-59
The Preparation of the Clinic’s Staff....Pages 61-84
Basic Areas of Customer Service in Medical Clinics....Pages 85-104
The Process of Communicating with the Client....Pages 105-122
Managing the Client’s Time Perception....Pages 123-136
Professional Image and Client Perception....Pages 137-145
Pearls of Wisdom in Customer Service: Real-Life Stories....Pages 147-158
Back Matter....Pages 159-163

✦ Subjects

Health Administration; Business and Management, general; Consulting - Supervision - Coaching