𝔖 Bobbio Scriptorium
✦   LIBER   ✦

Measuring customer satisfaction for strategic management

✍ Scribed by Laurette Dubé; Leo M. Renaghan; Jane M. Miller


Book ID
115845584
Publisher
SAGE Publications
Year
1994
Tongue
English
Weight
652 KB
Volume
35
Category
Article
ISSN
1552-3853

No coin nor oath required. For personal study only.


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To evaluate information systems properly for their improvement is important. This study proposes the evaluation method for information systems based on Customer(User) Satisfaction. It applies to the information systems in the company. In this method, each factor with the degree of satisfaction is cl