Mastering Microsoft Teams: End User Guide to Practical Usage, Collaboration, and Governance

✍ Scribed by Melissa Hubbard, Matthew J. Bailey, D’arce Hess, Mårten Hellebro

• Publisher: Apress
• Year: 2021
• Tongue: English
• Leaves: 221
• Edition: 2
• Category: Library

✦ Table of Contents

Table of Contents
About the Authors
About the Technical Reviewer
Introduction
Chapter 1: Introduction to Microsoft Teams
How to Use and Access Teams
Background: The Journey from Skype
What Is Included When Creating a Team
SharePoint and Teams
Using the SharePoint Site Collection Outside of Teams
Groups and Teams
OneDrive for Business and Teams
Summary
Chapter 2: Working in Teams
Teams
Creating a Team
Managing a Team
Editing a Team
Adding Team Members
Deleting a Team
Channels
Adding a Channel
Adding a Private Channel
Editing a Channel
Deleting a Channel
Restoring a Channel
Channel Email
Channel Link
Favoriting a Channel
Following a Channel
Managing Channels
Pinning a Channel
Tabs
Posts Tab
Files Tab
Uploading Files
Deleting Files
Downloading Files
Wiki Tab
Adding a Tab
Deleting a Tab
Connectors
Search
Using the Search Filter
Search for Messages Within Teams
Search for Teams and Channels
How to Use Search Modifiers
Quick Commands and the Command Bar
@commands
/commands
/activity
/dnd, /busy, /away, /available
/who
Tips
Keyboard Shortcuts
Ctrl+K (Adding a Link)
Summary
Chapter 3: Communicating in Teams
Notifications in Microsoft Teams
General Notification Settings
Channel, Conversations, and Chat Notifications
Notifications on Teams Mobile App
Channel Conversations
Mentioning a Team Member, Channel, or Team
Liking a Message
Saving a Conversation Message
Message Formatting Options
Additional Conversation Options
Using Emojis
GIFs
Stickers
Chat
When to Use Chat or Channel Conversation
To Send a Chat Message
Manage Chats
Chat Contacts
Searching for a Message
Voice Calls
Phone Calls
Call Settings
Video Calls
Answering Incoming Call
Audio Quality Matters
Choosing the Right Form of Communication
Summary
Chapter 4: Meetings in Teams
Private Meetings
Formal vs. Informal Meetings
Scheduling Private Meetings
Using the Scheduling Assistant
Meeting Options
Inviting Unauthenticated Guests to Meetings
Joining Private Meetings
The Pre-join Meeting Screen
Channel Meetings
Scheduling Channel Meetings
Meet Now Meetings
Breakout Rooms
Joining a Meeting by Audio Conference
Meeting Controls for Participants
Muting the Mic
Disabling Video
Screen Sharing
Giving Control of the Screen
Meeting Reactions
Raise Hand
Polls
More Actions
Hanging Up a Meeting
Meeting Controls for Organizers
Record a Meeting
Admitting Participants from the Lobby
Muting Participants
Pin and Spotlight
The Presenter and Attendee Roles
Removing Participants
Meeting Chat
Meeting Attendance Report
End a Meeting
Teams Live Events
Create a Teams Live Event
Teams in the Conference Room
Audio Quality Matters
Summary
Chapter 5: User Adoption in Teams
When to Use What for Collaboration
User Adoption Tips
Change Management
Define Your Vision
Management Buy-in
Communicate the Benefits
Identify the Right Team Owners
Ways Team Owners Can Engage Team Members
Teamwork Champions
Stop Duplication
Check in with Users
Let the Users Have Fun
Business Pilots
Training
Microsoft 365 Learning Pathways
Microsoft 365 Adoption Resources
Swag
Ongoing Monitoring and Improvement
Real-World Use Cases
Use Case 1: Coordinating a New Initiative
Use Case 2: Departmental Collaboration
Use Case 3: Managing IT Projects
Summary
Chapter 6: Governance
Creating Your Own Plan
Organizational Structure for Teams and Channels
Process for Creating and Managing Teams
Restricting Who Can Create Teams
Process for Creating Teams
Teams Creation Options
No Team Creation Process
Pros
Cons
Team Request Reviewed by Admin or Help Desk
Pros
Cons
Placing Teams Requestors in a Security Group
Pros
Cons
SharePoint Request List That Triggers a Flow
Pros
Cons
SharePoint Request List with PowerShell or Code
Pros
Cons
Determining If a New Team Should Be Created
Process for Creating and Managing Channels
Types of Channels
Public Channels
How Public Channels Can Be Used
Private Channels
Who Should Be Able to Create Private Channels?
Roles and Responsibilities
Decision Maker
Office 365 Administrator
Team Owner
Team Member
Feature Review
Organizational Settings
Email Integration
External Apps and Cloud Storage
Cloud Storage
Messaging
Calls and Meetings
External Users
Team-Level Settings
Member Permissions
Guest Permissions
Email Integration
Team and Channel Mentions
Using Tags in Teams
Team Templates
Memes, GIFs, and Stickers Settings
Summary
Chapter 7: Automating Business Processes in Teams
What Are Bots?
What Bots Can Do
Scheduling
Task Management
Polling
How to Add Bots
Using Power Automate with Teams
Teams Actions in Power Automate
Create a Channel
List Channels
List Teams
Post Message
Templates
Power Automate App in Teams
Using Power Apps with Teams
Pin Power Apps to the Left Menu in Teams
Summary
Chapter 8: Known Challenges and the Future
Challenges with Working in Teams
Editing Office Documents
Importing and Exporting Channels, Data, and Files
Having Channel-Only Members
Public Channels
Converting Private Channels to Public Channels
Read-Only Permissions
Duplicate Team Names
Deleting a Team Without Deleting the Group
Teams Can Have Performance Issues
Challenges with Communicating in Teams
Channel Email Addresses
Issues with Governing Teams
Team Deletion
Planned Road Map
User Feedback
Summary
Chapter 9: Teams for Education
Getting Started
Available Team Templates
Class Template
Selecting a Class Avatar
Working with Class Materials
Setting Up a Class Notebook
Working with Assignments
Creating an Assignment
Grading an Assignment
Hiding the Student’s Names from Assignments
Working with Quizzes
Create a Quiz
Assigning a Quiz
Grades
Professional Learning Community
Working with the PLC Notebook
Staff Template
Roles and Permissions
Staff Notebook
Other Template
Using Whiteboard During Meetings
Use Insights to Track Student Engagement
Gauge How Students Are Feeling with Reflect
Community and Training for Educators
Index