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Markov chain models of a telephone call center with call blending

✍ Scribed by Alexandre Deslauriers; Pierre L’Ecuyer; Juta Pichitlamken; Armann Ingolfsson; Athanassios N. Avramidis

Book ID: 108105713
Publisher: Elsevier Science
Year: 2007
Tongue: English
Weight: 340 KB
Volume: 34
Category: Article
ISSN: 0305-0548
DOI: 10.1016/j.cor.2005.06.019

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